From opening an account to making a withdrawal — come here for help with anything on score24. Our support team is ready for you 24/7, every day of the week.
Choose a help category by topic
Help with everything related to opening a new account, login issues, password recovery, and profile management.
Help with any deposit or withdrawal issues via bKash, Nagad, Rocket, and bank transfer.
Help with questions and terms related to welcome bonuses, cashback, free bets, and other offers.
Rules and troubleshooting for betting on cricket, football, casino, and live games.
Troubleshooting technical issues with the score24 mobile app — download, installation, and usage.
Help with account security, reporting suspicious activity, and keeping your personal information safe.
Many online gaming sites list nothing more than an email address under "support" – and you're left waiting days for a reply. score24 does things differently. Our live chat connects you with a skilled agent in under three minutes on average, and everything is handled entirely in Bangla.
Most people in Bangladesh aren't comfortable getting support in English. Being able to explain a problem in your own language means faster solutions too. score24 understands this — the entire support team is fluent in Bangla and well-versed in the Bangladesh context.
Whether your deposit gets stuck at 2 AM or you have a question about a bet at 5 in the morning — score24's support team is right there with you. Holidays, Ramadan, Puja — our support never goes offline.
Reach score24 Support However You Prefer
The fastest way to get help. Log in on the site or app and click the chat icon below.
FastestFor detailed issues or document submissions, reach out via email. You can typically expect a reply within 2–4 hours.
support@score24.bizYou can also reach score24 support via WhatsApp or Telegram. Log in to the app to find the contact details.
WhatsApp / TelegramThis page covers solutions to the most common issues. Take a look before reaching out to support.
Instant ResolutionSelect a category to find the information you need
Sign up on score24 with your mobile number or email. The whole process takes under two minutes.
An OTP will be sent after registration. Use it to activate your account.
Enter your name, date of birth, and address accurately — this will be required for withdrawals later.
Upload a photo of your NID or passport. Verification typically completes within 1–2 hours.
| Issue | Reason | Resolution |
|---|---|---|
| Can't Log In | Wrong Password or Locked Account | Click the "Forgot Password" option |
| Not receiving OTP | Network Issue or Incorrect Number | Wait 3 minutes and try again |
| Account Suspended | Security Verification Required | Contact support and complete verification |
| I Want to Change My Name | Incorrect information was provided | Send documents to support |
Deposit from your dashboard using your preferred method — bKash, Nagad, Rocket, or bank transfer.
Send money to the designated score24 number and save the transaction ID.
Fill out score24's payment form with the amount and transaction ID, then submit.
Funds are usually credited to your account instantly. If there's a delay, please contact support.
Always use the latest number provided by the score24 platform before making a deposit. Funds sent to an outdated number may take longer to be returned.
Create a password with at least 8 characters, including numbers and special characters.
Enable two-factor authentication from your account settings. It makes your account significantly more secure.
Never share your login credentials with anyone. score24 support will never ask for your password.
If you notice an unfamiliar login or transaction, contact support right away and change your password.
Payment issues are naturally stressful. score24 understands how frustrating that can be, which is why payment-related problems are treated as the highest priority — and are typically resolved within an hour.
The most common reason funds don't appear after a deposit is an incorrectly entered transaction ID. When filling out score24's payment form, always copy and paste the transaction ID — typing it manually increases the chance of errors.
For withdrawals, keep in mind that funds must be sent back to the same number or account used for the deposit — transfers to a different number aren't possible for security reasons. Also, if you have an active bonus, you won't be able to withdraw until the wagering requirements are met.
If you experience any deposit or withdrawal issue, contact score24 support within 30 minutes. Reporting late may cause the verification process to take a bit longer.
If you're new to online gaming or betting platforms, score24 makes getting started as straightforward as possible. From opening an account to placing your first bet, the score24 Help Center is always on hand to guide you through every step.
Many users assume payments are complicated. In reality, once you get the hang of depositing via bKash or Nagad, it takes just a minute. score24's payment page has a step-by-step visual guide that makes the process easy for anyone to follow.
For those who are passionate about cricket betting, score24's analysis page features regular match previews and tips. New users are better off reading up before placing their first bet — it makes decision-making a lot easier.
Response Times by Channel
| Support Channels | Average Response Time | Active Hours | Best Usage |
|---|---|---|---|
| Live Chat | 1–3 minutes | 24/7 | Urgent Payment & Login Issues |
| 2–4 hours | 24/7 | Document submission and detailed complaints | |
| 5–15 minutes | 8:00 AM – 12:00 AM | General queries and sending screenshots | |
| Telegram | 5–20 min. | 8:00 AM – 12:00 AM | Updates & Promo Info |
The Most Common Questions About the score24 Help Center